Frequently Asked Questions
Everything you need to know about our premium human hair extensions.
What is the difference between Virgin and Remy hair?
Virgin hair is completely unprocessed hair that has never been chemically treated, colored, or permed. Remy hair is collected in a way that keeps all cuticles intact and running in the same direction, preventing tangling and ensuring long-lasting shine.
How long do Virgin Hair & Beauty extensions typically last?
With proper care and maintenance, our 100% human hair extensions can last between 12 to 24 months. We recommend using sulfate-free products and minimizing high-heat styling to extend the lifespan of your hair.
Can I color or bleach my hair extensions?
Yes, because our extensions are made from real virgin human hair, they can be colored, toned, or bleached by a professional stylist. However, we recommend performing a strand test first to ensure the desired result.
How long does shipping take?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 14-day return policy for items in their original, unopened packaging with all security seals intact. For hygiene reasons, extensions that have been worn, brushed, or removed from the gold ties cannot be returned.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay to make your luxury hair purchase more accessible.